Pemutih Gigi Alami

Ramuan Pemutih Gigi Alami

Ingin gigi Anda lebih putih? Ramuan ajaib buatan sendiri ini bisa membuat gigi kita lebih putih berkilau. Dan dijamin pasti ekonomis.
Rahasia dari metode pemutih gigi murah buatan sendiri adalah malic acid yang merupakan zat yang bisa menghilangkan noda pada permukaan gigi. Hilangkan "noda" kopi, soda, dan minuman lainnya pada gigi dengan ramuan dari campuran stroberi dan soda kue. “Cara cepat dan murah untuk mencerahkan senyum Anda,” ujar Adina Carrel, DMD, dokter gigi dari Manhattan Dental Arts di New York City.
Bahan: 1 (satu) buah stroberi matang dan ½ sdt soda kue.

Cara membuat:
1. Hancurkan stroberi sampai menjadi bubur, lalu campurkan soda kue hingga merata.
2. Setelah ramuan selesai, aplikasikan ke seluruh gigi dengan menggunakan sikat gigi. Diamkan selama 5 menit.
3. Bersihkan gigi dengan air sampai bersih, gunakan benang gigi untuk membantu menghilangkan biji-biji stroberi.
4. Lakukan 1 x seminggu, karena penggunaan berlebih merusak email gigi kita akibat kandungan asam yang terdapat dalam stroberi.
(Sumber: Kompas.com, 21 Mei 2009)
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Seri Komunikasi: Verbal Communication

Verbal Communication

Whether responding to customers, other staff or visitor to the store, giving accurate and logical information is vital to ensure that a professional and positive image is projected. Answering questions well depends on how well you have listened and what knowledge you have. The accuracy of your response does not necessarily mean knowing the answer. It may mean saying you don’t know, but will find the information.

The worst response you can give is one that is not true or you are not really sure of. Whether selling a product, advising other staff, or dealing with suppliers, the same rule applies. A good technique to use is to stop and think about the question and how to answer before responding, particularly with more difficult questions.
Questions you receive on the job are many and varied, so developing your knowledge not only for products and services but also for general information is important. People who ask questions expect either answer or to be provided with information that leads them to find the answers. Whenever you reply to an inquiry containing one or more questions, answer all questions --- stated or implied. For example, a customer asking a salesperson whether the store has a particular brand of product implies that the customer wants to see the goods and is interested in buying. If the salesperson were just to answer ‘Yes, we do have that brand’ and left it at that, the sale would usually be lost. A prospective customer’s reaction to an incomplete reply is likely to be unfavourable. The customer may think you are careless or purposely trying to conceal a weak spot. In general, ‘omissions cast suspicions’, whether you are answering an enquiry about a product or recommending an appropriate way for another staff member to complete a job.
If you have no information on a particular question, you must say so clearly, instead of omitting to answer. If you have unfavourable information in answer to a question, handle your with both tact and honesty.
Customers expect staff working in any type of retail environment to be able to provide them with clear and accurate information. Failure to do this can lead to a loss in credibility and customers. When describing services it is important to stick to the point of what the customer has asked and add rather than withhold any information. All information given must be relevant and accurate.
Your role as a salesperson also requires the reporting of a number of different matters to management. You must be certain of your facts and report clearly and accurately. Most verbal reports or explanations will be regarding routine matters. When you need to report on these matters there are a number of steps that you need to remember in order for the report to be clear and concise. These are:
• Determine the purpose of the report and who the report is for. This will assist you to focus on the required content.
• Collect the necessary information to fulfil the requirements and purpose of the report. This may mean reviewing other material like record books, etc.
• Organize the material in your mind just as you would if you were writing it down.
• Present the information logically and clearly so that it flows and makes sense to the listener, ensuring all the relevant information is provided.
• Speak slowly and clearly and watch the listeners’ reactions to gauge their understanding.
• Stick to facts initially and then if discussion takes place you may offer opinions at that stage.
Good communication means talking with people at a level they feel comfortable with and understand. This is particularly the case with customers. When communicating with customers, other staff or visitor to the store is important to remember that your level of expertise may be above theirs. To ensure communication is effective you must talk to them at a level appropriate to their understanding. This does not mean talking to them like you would children, but means explaining information that may not be apparent or providing background information so they understand the information better. It may be that the visitor has a high level of understanding, which means you can put in more technical information. If you spoke simply to this type of person he or she is likely to switch off because of lack of interest.
Selecting a level entails watching for reactions, listening carefully to what the person says, which will give you clues as to their knowledge and asking appropriate questions to ascertain their level of knowledge. One example may be that of a new staff member asking for advice on a procedure. Just in the fact that he or she is asking would indicate a low level of knowledge on the procedure; however, it does not mean he or she has a low level of knowledge overall. If the procedure had to do with money handling, the newcomer may not be sure of it or may be comparing it with the way he or she did it at a previous job. An appropriate question initially to find out your colleague’s level would be to ask whether he or she has handled money before.
If you are unsure of someone’s level, ask a question and gauge the response. Jargon, technical terms and even ‘shop talk’ only serve to confuse those from outside the environment. These terms must be avoided to minimize confusion and maintain an environment where people feel comfortable. Sticking to simple terms is the easiest way to avoid confusing people. A new representative coming into the store for the first time ad being told the orders are done by the ‘system’ may not know whether that involves a person, position or machine. Saying orders are done automatically by the computer system makes it very clear and easy to understand.
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